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ECR 2019 / C-2677
'Discovering' an Enhanced Imaging Patient Experience through Employee Engagement
Congress: ECR 2019
Poster No.: C-2677
Type: Educational Exhibit
Keywords: Quality assurance, Patterns of Care, Education and training, Education, Experimental, Professional issues, Management
Authors: R. Doda Khera1, K. Dean2, P. Jones2, D. Rosman2, S. Saini1; 1Boston, MA/US, 2Boston/US
DOI:10.26044/ecr2019/C-2677

Learning objectives

1. To elaborate the patient experience program at our quaternary hospital and discuss the role of employee engagement (Discovery Process) in improving patient experience scores.

2. To emphasize the importance of patient journey maps for various diagnostic modalities for an enhanced patient experience.

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