|ECR 2019 / C-2677|
|'Discovering' an Enhanced Imaging Patient Experience through Employee Engagement|
Familiarity with the above patient experience program process can help enhance overall patient experience scores and employee engagement. It can help set the standard that can evolve into a service optimization model for the department of radiology. Figure 13 illustrates the repeatable process that also emphasizes on monitoring performance to maintain accountability. ( Fig. 13 )
References: ©"Mass General Imaging, Massachusetts General Hospital, Boston, USA 2018.''
Ultimately, we strive as radiology service providers to move towards a trusted partnership with patients ( Fig. 14 ) by joining them at the start of their imaging journey and partnering with them throughout their experience by respecting their expectations, perceptions, contexts and needs.
Thematically related posters
ECR 2019 / C-2506
Creation of Radioprotection Committee and Implementation of Radiation Dose Reduction Campaign in a Teaching Hospital in Brazil: Proper Dose Exams and Better Effectiveness.