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ECR 2019 / C-2677
'Discovering' an Enhanced Imaging Patient Experience through Employee Engagement
Congress: ECR 2019
Poster No.: C-2677
Type: Educational Exhibit
Keywords: Quality assurance, Patterns of Care, Education and training, Education, Experimental, Professional issues, Management
Authors: R. Doda Khera1, K. Dean2, P. Jones2, D. Rosman2, S. Saini1; 1Boston, MA/US, 2Boston/US
DOI:10.26044/ecr2019/C-2677

References

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  4. Rosenkrantz AB, Pysarenko K. The service encounter in radiology: acing the “moments of truth” to achieve patient-centered care. Acad Radiol 2015;22(2):259–264.
  5. Rosenkrantz AB, Pysarenko K. The patient experience in radiology: observations from over 3,500 patient feedback reports in a single institution. J Am Coll Radiol 2016;13(11):1371–1377.
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  8. Kemp JL, Mahoney MC, Mathews VP, Wintermark M, Yee J, Brown SD. Patient-centered Radiology: Where Are We, Where Do We Want to Be, and How Do We Get There? Radiology. 2017;285:601–608.
  9. Abujudeh HH, Danielson A, Bruno MA. A Patient-Centered Radiology Quality Process Map: Opportunities and Solutions. Am J Roentgenol 2016;207(5):940-946.
  10. Trebble TM, Hansi N, Hydes T, Smith MA, Baker M. Process mapping the patient journey: an introduction. BMJ 2010;341:c4078
  11. Norris JM, White DE, Nowell L, Mrklas K, Stelfox HT. How do stakeholders from multiple hierarchical levels of a large provincial health system define engagement? A qualitative study. Implement Sci. 2017;12(1):98.

 

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