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Keywords:
Management, Radiographers, CT, Digital radiography, MR, Audit and standards, Socio-economic issues, Health policy and practice, Outcomes, Quality assurance, Economics
Authors:
C. M. Faria1, A. F. Abrantes1, L. P. Ribeiro1, J. P. Pinheiro1, R. P. P. Almeida1, C. A. Silva2; 1Faro/PT, 2Évora/PT
DOI:
10.1594/ecr2017/C-2775
Results
- The balanced scorecard system has some advantages to other management systems as it allows to measure performance and efficiency as well as the degree of accomplishment of the wards objectives.
- When applied to the imaging ward of a public hospital the target for the achievement of strategic action was to hold at least 85% of maintenance provided for in plan,
but the actually carried out maintenance were up 76.5% of the plan provided.
This performance lies in the tolerance range.
Strategic Vectors
Once the Strategic Vectors have been defined,
it is important to integrate them in a coherent way in the Strategic Map of the service in compliance with the strategic perspectives adopted,
innovation and learning,
processes,
financial and clients.
Innovation
It is believed that betting on internal research or in partnership with other radiology services and higher education institutions,
will enable the assimilation by the service staff of new knowledge and techniques,
which will constitute the technological base (implement technology) to support the Present and future research priorities arising from the needs of the service.
The alignment of these priorities will provide the service with the technological priorities to be endowed (hardware and software),
to carry out high value-added tests and to optimize the installed capacity,
in order to provide a full range of services,
including those technologically More evolved.
BSC and Performance Evaluation
The implementation of the BSC and the introduction of the Performance Assessment of the organization,
the professional sectors and the employees requires a great co-responsibility of all.
In this sense,
it is essential to establish a climate of pride in the service and commitment to the mission,
to develop a communication plan and to initiate a policy of recruiting,
promoting and retaining the best professionals coherent and unambiguous,
resistant to criticism,
The fear and the demotivation that often takes place in the course of the implementation process.
A climate of acceptance,
co-responsibility and promotion of change is the ideal substrate for: a) the application of BSC in its various levels of unfolding; B) the introduction of performance evaluation; C) implement quality systems for certification.
It is expected that these actions will lead to an operational excellence that will translate into service growth opportunities,
enhancing the diagnostic acuity.