Congress:
EuroSafe Imaging 2018
Keywords:
Education and training, Socio-economic issues, Safety, Education, CT, Professional issues, Action 12 - Information for and communication with patients, Action 11 - Improved patient communication, Workforce
Authors:
N. Bedlington, ESR-PAG
DOI:
10.1594/esi2018/ESI-0088
Description of activity and work performed
A driver diagram is used to conceptualize an issue and to determine its system components which will then create a pathway to achieve the goal of person-centred care.
Primary drivers are system components which will contribute to moving the primary outcome.
Secondary drivers are elements of the associated primary driver.
They contain change concepts that can be used to create projects that will affect the primary driver.
In total,
the driver diagram has identified four primary drivers:
- People are treated with dignity and respect.
-
Communication with people who use the service and providers of services is timely accessible in a user friendly language and complete.
- Communication between teams of healthcare professionals (inpatient,
community and to external agencies) is timely and complete.
- The experience of people who use the service and their family are key drivers in improving care.
In turn,
these primary drivers are connected to a set of secondary drivers that are designed to positively influence the primary drivers.
Concretely speaking,
the driver diagram aims to provide guidance on how to embed patient-centred care within radiology departments by taking the ethics behind patient-centred care from the perspective of the patient and the radiological team into consideration.