Makoul,
G.,
Krupat,
E.,
& Chang,
C.-H.
(2007).
Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool.
Patient Education and Counseling,
pp.
333-342.
Caprara,
A.
& Rodrigues,
J.
(2003).
A relação assimétrica médico-paciente: repensando o vínculo terapêutico.
Fortaleza.
Ferranti,
D.
E.,
Makoul,
G.,
Forth,
V.
E.,
Rauworth,
J.,
Lee,
J.,
& Williams,
M.
V.
(2010).
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT).
Journal of Hospital Medicine,
5(9),
522–527.
http://doi.org/10.1002/jhm.787
Franco,
A.,
Bastos,
A.& Alves,
V.
(2004).
A relação médico-paciente no Programa Saúde da Família: um estudo em três municípios do Estado da Bahia,
Brasil.
Mercer,
L.
M.,
Tanabe,
P.,
Pang,
P.
S.,
Gisondi,
M.
a.,
Courtney,
D.
M.,
Engel,
K.
G.,
… Makoul,
G.
(2008).
Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T).
Patient Education and Counseling,
73(2),
220–223.
http://doi.org/10.1016/j.pec.2008.07.00
Waylen,
A.,
Makoul,
G.,
& Albeyatti,
Y.
(2015).
Patient-clinician communication in a dental setting: a pilot study.
Obtido de PubMed: http://www.ncbi.nlm.nih.gov/pubmed/25998352
Booth,
L.
a.,
& Manning,
D.
J.
(2006).
Observations of radiographer communication: An exploratory study using Transactional Analysis.
Radiography,
12(4),
276–282.
http://doi.org/10.1016/j.radi.2005.09.005
DeVoe,
J.
E.,
Wallace,
L.
S.,
& Fryer,
G.
E.
(2009).
Measuring patients’ perceptions of communication with healthcare providers: Do differences in demographic and socioeconomic characteristics matter? Health Expectations,
12(1),
70–80.
http://doi.org/10.1111/j.1369-7625.2008.00516.x
Lang,
E.
V.
(2012).
A better patient experience through better communication.
Journal of Radiology Nursing,
31(4),
114–119.