Aims and objectives
Develop a strategic management model based on the Balanced Scorecard by Kaplan and Norton to implement in an imaging ward.
Methods and materials
Development of a Performance Measurement System that allows for the monitoring ofthe service'sevolution,
the alignment of objectives,
and the evaluation of individual employees within the strategy of the ward and the hospital.
The structure of the Strategic Map for the ward along with the strategy of the Hospital is the key document for the definition of objectives,
initiatives,
targets,
weights and tolerances,
and was indispensable to the construction of the "Cockpit" of Indicators for the Performance measurement.
The imaging service has a total of 57...
Results
The balanced scorecard system has some advantages to other management systems as it allows to measure performance and efficiency as well as the degree of accomplishment of the wards objectives.
When applied to the imaging ward of a public hospital the target for the achievement of strategic action was to hold at least 85% of maintenance provided for in plan,
but the actually carried out maintenance were up 76.5% of the plan provided.
This performance lies in the tolerance range.
Strategic Vectors
Once the Strategic...
Conclusion
In the area of Health Management,
as in other areas of management,
the use of Quantitative Performance Evaluation Systemsare a trend.
Enable on the one hand the evaluation of the achieved performance (performance indicators or effectiveness); On the other,
the degree of implementation of the defined strategy (action,
strategy execution or efficiency indicators).
The development of these systems requires the continued support of hospital administrations and the involvement of stakeholders.
To capture vital aspects of organizational performance or individual performance,
the service must use the...
Personal information
Cátia Faria (BSc),
Collaborator in the Medical Imaging and Radiotherapy Department,
Health School - University of Algarve,
Portugal.
Radiographer in Centro Hospitalar do Algarve –
[email protected]
António Abrantes (PhD),
Professor in the Medical Imaging and Radiotherapy Department,
Health School - University of Algarve,
Portugal.
Researcher in CICS.NOVA (Universidade Nova de Lisboa – Pólo de Évora) and Member of Studies Center in Healthcare (CES-ESSUALG).
E-mail:
[email protected]
Luís Ribeiro (PhD),
Professor in the Medical Imaging and Radiotherapy Department,
Health School - University of Algarve,
Portugal.
Researcher in CIDAF...
References
[1] Kaplan,
R.S.; Norton,
D.P.
- The Balanced Scorecard – Measures that Drive Performance.
Harvard Business Review,
Jan-Fev 1992,
71-79.
[2] Kaplan,
R.S.; Norton,
D.P.
- Putting the Balanced Scorecard to Work.
Harvard Business Review, Set-Out 1993,
134-147.
[3] Kaplan,
R.S.; Norton,
D.P.
- Using the Balanced Scorecard as a Strategic Managements System. Harvard Business Review,
Jan-Fev 1996,
75-85.
[4] Kaplan,
R.S.; Norton,
D.P.
- A Estratégia em Acção: Balanced Scorecard.
Editora Campus,
Rio de Janeiro,
1997.
[5] Kaplan,
R.S.; Norton,
D.P.
- Kaplan e...